Comment by rozap
4 days ago
I parked in a garage in downtown Tacoma, Washington. The only option to pay was via an app. So I downloaded the app (by walking outside to where there was cell service, because I was, you know, underground in a garage) at which point it threw an internal server error when adding my card. There was no attendant on duty, and no way to pay with a credit card. So I left - just drove out of the garage. Then a few months later I got a fine for $75 for not paying. Then I called them to dispute it, and they offered to waive most of it, but it was still more than if I had been able to pay the fee initially.
I'm sure it was sold to the garage as a way to "maximize revenue and unlock operational efficiency". And sure enough, look, the revenue number is up and to the right. Working as designed.
Just ignore it and never park there again. Change your plate if you really want to pay someone for something.
Seriously, I don't understand why these stories have to so often end with someone just giving in and paying. Our society is so disenfranchised. I understand that doing it the right way by sending them written notice that it's an invalid debt takes time and effort, but there are options between that and just giving in and validating their nonsense.
You're right, I pasted this into Claude and it seems to think that there are many avenues. And Claude even named the parking operator by name because they're facing a class action for this very thing:
Claude wrote:
> The broader trend is in your favor. App-only parking companies are facing a wave of legal action nationally. A major class action lawsuit against Metropolis Technologies (one of the largest app-based parking operators) alleges they violated consumer protection laws by failing to provide adequate means to pay for parking and then penalizing consumers for not paying. Lanier Law Firm Tennessee's Attorney General secured a nearly $9 million settlement against Metropolis for similar practices, requiring them to implement clear signage, maintain staffed customer support, and automatically issue refunds when their technology malfunctions.
It's just so exhausting to deal with this kind of thing, I've been super busy and it's not worth it to me to fight over $30, which is exactly the bet these scummy companies are making. I think LLMs lower the cost of drafting serious sounding letters to the point where that should be my first impulse rather than giving up and paying them, which rewards the behavior.