Comment by alex1138

> "If people feel like they're not having a good experience, why would they keep using the product?"

A statement that's been brought up even by HN commentators

Facebook is not a free market where you can choose. You're compelled to use it for several different reasons (and before some wiseass comments "you're not forced to. you can delete it" yes I know)

- They captured the early market. There was a small window of time in which to get users

- They ruthlessly bought up the competition

- They've deleted links to competitors

- They outright hijacked people's email addresses. It makes it hard to transfer users to another service or to email them outside the walled garden

- Even while they change privacy settings for users to make things more public, they wall off public pages. Your local neighborhood has a place where they post information? Even if everyone selects "Public" in the audience you can't see it without an account

Edit: Oh, and shadow profiles. And making it nigh-impossible to delete an account permanently