Comment by chaseadam17

Great point. I was originally in favor of the fax barrage because I've also been frustrated navigating bureaucracy but you made me reconsider.

These types of problems usually persist because it's hard to know who is responsible. It's not just the customer support person or the president/governor - I assume the invisible senior leaders in-between hold a lot of power.

I'd happily support an investigative journalist who exposed exactly why these problems exist and which individual humans are responsible.