Comment by charles_f
8 hours ago
While I do agree generally, there are a couple things to note
1. Author was made to pay for the bureaucracy and a rigid rule, and found a way to revert that. Now Karen pays the price for the bureaucracy. In the end Author made it a 0 sum game while there was not necessarily a need... and yet fair is fair, he was entered in the game without asking, and he played it.
2. > She has no power, absolutely no power
I doubt if this is true. In the end she said "fine we'll mark the file as updated" while having received only partially what Author sent. This shows she had permissions to change the status of their file, and agency in determining if she should.
In the end I'm not sure if it was worth making someone else suffer, there was probably that 2 pages file that they needed to send, which would have been enough to send everyone on their merry way. Beyond just creating suffering to someone else, that could have very well ended with "fine, we'll review those 500 pages, I'm not sure if we can do that by the deadline".
Concluding she had permission and agency suggests she had intrinsic motivation to not apply that agency. If we assume the motivation is nefarious, then the main character is the victim. However, quite more likely, she is also a victim of the system, whereby were she to apply her discretionary agency to reduce the burden on the main character, she takes on an equal or greater burden herself. Once the burden had already shifted onto her, she accepted that she doesn't have any options to prevent it.