Comment by TeMPOraL
8 hours ago
Oh, they very much do. But like with everything in technology, they can do fuck all about it, so they resign and maybe complain to you occasionally if you're the designated (in)voluntary tech support person for your family and friends.
Regular people hate technology, both for how magical and how badly broken it is, but they've long learned they're powerless to change it - nobody listens to their complaints, and the whole market is supply-driven, i.e. you get to choose from what vendors graciously put on the market, not from what the space of possible devices.
They also tend to hate technology, because us nerds are often unbearable.
They hate having to go through people that get them upset, in order to use their kit.
Not just tech (although it’s more prevalent). People who are “handy” can also be that way (but, for some reason, techies tend to be more abrasive).
I’ve learned the utility of being patient, and not showing the exasperation that is often boiling inside of me.
Amen. I couldn’t have said it better.
In general for the 40+ years I’ve been a programmer I have detested the practice of not surfacing diagnostic information to users when technology makes it possible to do so in a clear and unambiguous way.
Most users tend to ignore diagnostic information.
"What did the error message say"
"I don't know."
I had a programmer pushing multi-gig packages to a Meta Quest 3; and it was taking around a minute. He didn’t even think that it could be faster because he assumed the Quest or software was slow and didn’t check.
I implored him to try a different cable (after checking cables with the Treedix mentioned in TFA), and the copy went from taking over a minute to about 13s.
Its not just normal people confused.
I find some programmers (and this is presumably true of any industry) very narrow in their expertise within technology.
I think you are right, but I think what I said is also true.
People will notice some things. For example, with USB if they are using it for local backup they might notice, but with a lot of devices they will not. When they do notice, they will feel powerless.
Even if we had a wider choice, they are not well placed to pick products. There is no way they will know about details of things such as USB issues (a cable is slow, the device will not tell you if it is) at the time of purchase.
I think any of us just have to look at how many people ask us for recommendations on basic things like docks and adaptors to see how common this is. On top of that you can’t even trust what’s on the tin sometimes.
This is true of basically everything. Even trivial home maintenance people will just put up with things being broken most of the time over learning how to fix them.