Comment by Telaneo
6 hours ago
Now imagine if that error said 'Error 11: A memory error occurred. Your program may be faulty or misbehaving. Contact your software vendor." That's miles better than what most things provide.
That one's a good example of why these things are hard. The user could have been running 5 different programs, any one of which caused this error, and MacOS can't point the finger at anyone. Not to mention that the problem could be MacOS itself, or the user being a dunce who misconfigured something. I'm not sure if that error can occur without 3rd party software being involved, but if it can, then that error message might need to be even more vague, helping the user even less. Not to mention it could just be faulty hardware.
A paper manual offering troubleshooting steps for each error would be really helpful. Just 'Error 11. Consult your manual.' and the manual actually telling you what the problem could be is also miles better than what we usually get.
> The user could have been running 5 different programs, any one of which caused this error, and MacOS can't point the finger at anyone.
It's still an example why it's worth giving your users a fighting chance. MacOS may not know enough to point the finger at anyone, but the user knows what they were doing at that moment, and even if they were not paying attention, they might start now. They'll realize if something is off. Or, after 10th time they get this error, they'll connect the dots and realize it's always happening when application X is running and they try to launch Y.
Or maybe sometimes they won't. Maybe they'll form a story and maybe it'll be all bullshit, or maybe good enough. Either way, the important part is, the user retains agency in the process. Giving people information is how they can become self-sufficient users and trust technology more.
This was 30 years ago, it was Mac OS classic with co-operative multitasking and zero inter-process memory protection, when the error comes up the only option was "restart" (the computer, not the task).
I know.