Comment by hbn
6 days ago
I'd be curious to see hardware failure rates of Framework vs MacBooks.
Sure you can replace the keyboard on a Framework fairly easily but I'd bet MacBook users run into the need for it less (comparing modern models; we all know the butterfly keyboard era was a dark age for MacBooks)
It seems to be definitly higher but their support always just send a replacement with no issues to me.
My first GPU had an issue where the fans had a really annoying whirring sound and it got replaced.
I had a (pre-)release motherboard (one of the last FW16 pre-order batches) which had an issue with uneven heat on the CPU, also got replaced.
In both cases i could just use the Laptop like normal until the new parts arrived so i had no "downtime"
Consumer reports seems to agree. Although I'll take mostly reliable and repairable over very reliable and not repairable. Stuff happens after all.