Comment by zer00eyz
2 months ago
> People may not know that the reason they like your product is because the code is so good, but everyone likes software that is mostly free from bugs, performs extremely well, helps them do their work quickly
The assumption that people CARE about your product is the most Silicon Valley, Hacker News, forgot what the world out side of tech looks like thing ever.
People CARE about their software as much as the CARE about their bank, or a new finance product... People excited over software is more of a historic footnote than any thing real people think in 2026.
The vast majority of Software is one of two things:
A) a tool
B) a source of entertainment
As a tool it either needs to provide value or it's something that is shoved on you by work.
The user experience of your average mobile game today is fucking awful. People put up with a massive amount of garbage for a trickle of fun. So much of the web looks like a mid 90's Hong Kong back alleyway --- biking ads, videos screaming at you, and someone trying to steal your wallet. And the majority of things people are forced to use for work... well... Show me someone who is excited about their ERP or CMS or Network drive... Show me someone who thinks that anything to do with Salesforce is something to be excited over.
> The general public does not care about anything other than the capabilities and limitations of your product.
A segment of our industry is screaming about the security of open claw. People dont care (because we have also made a mockery of security as well) - they are using it as a tool that will deliver them a solution. It strips away all the arcanea that made people think we were wizards and writes the dam spells for them. It's a dumpster fire, and people are thrilled about it and what its delivering them. And thats software not made by you or I.
> People dont care (because we have also made a mockery of security as well) -
They will start caring when a security bug on one of their phone's apps (or on the phone's software itself) empties their savings accounts. At that point the law officials/the Government might also start to care.
UHHH...
Mt. Gox, FTX, and an ocean of crypto wallet exploits.
This has already happened, and unlike traditional banks, there is no "customer service" to call with a shot at reversing a transaction.
It already happens to regular businesses, and on a regular basis: from credit card skimmers to major hacks, Home Depot springs to mind, along with numerous other ones that just dont even warrant the attention.
Meanwhile, yet another supply chain attack yesterday.
Security exists in most companies to protect management and give them a head to hang when the shit hits the fan (not IF, when). It's a cost center and is getting butchered right now in many orgs (we haven't had a problem why bother).