Comment by jjav
6 hours ago
There needs to be a law that every cloud-based service which has accounts for more than (say) 1% of population, must have a physical service counter presence in every major town staffed by an employee who must be empowered to resolve all account access issues.
Notice how phone carries manage to have a shop in every little strip mall, you're never more than a few miles from the nearest one. Google takes in far more revenue, can easily afford the same. Or they could even just partner with the phone carriers and have a staffed desk in every tmobile/at&t/verizon shop.
Staffed desks would just tell you they need to open a ticket.
No company will give full account unlock control to field employees.
Even the bank teller behind the glass needs to phone their internal fraud dept to unlock accounts.
> needs to phone their internal fraud dept
Except the bank teller has already authenticated you and internal fraud will pick up the phone...