Comment by nickvec
4 hours ago
Hey Boris, would appreciate if you could respond to my DM on X about Claude erroneously charging me $200 in extra credit usage when I wasn't using the service. Haven't heard back from Claude Support in over a month and I am getting a bit frustrated.
Did the receipt show it as being a gift? There's a lot of fraud happening the past few months with Claude Code Gift purchases. Anthropic support is ignoring all of it and just not responding to support requests.
Happened to a close friend of mine. A bit of digging revealed the same pattern with fraudulent gift purchases for several other people before I stopped looking. They were also being ignored by Anthropic support. One since January.
Apparently they're so short on inference resources they can't run their support bots. Maybe banning usage of Claude Code with Claude will allow them to catch up on those gift fraud tickets.
Took a long time for me to reach this level of scathing. It is not unwarranted.