Dear Heroku: Uhh What's Going On?

1 month ago (judoscale.com)

What it seems like has happened, is that most or all Product Manager oversight was removed from the Heroku project, and an engineering team was given ownership of the whole thing, for the purpose of ongoing maintenance.

But, paradoxically, this has given those engineers free rein to make whatever improvements they deem fit - including things they may have been blocked from working on in the past due to Product meddling and/or corporate bureaucracy.

(Not speaking authoritatively - this situation just, from the outside, appears to have a lot of parallels to teams I've been on that owned "Legacy" services.)

The blog author isn’t understanding it but it’s quite simple: the product only matters in the context of large enterprise customers.

The large customers still get what they want as long as the ask isn’t too big and that’s why you see new features even though the product is in maintenance mode.

They might be dumping the last of the stuff that was already in the pipeline.

I understand Judoscale is a customer with apprehensions and is asking for clarity. That will definitely raise anxiety.

However, Heroku said they were changing focus. It’s entirely possible to change focus away from something and still do some of it. A focus on things other than new features doesn’t mean, necessarily, no new features at all. Heroku could probably save their customers and partners a lot of anxiety by being clearer and more explicit what they mean.

What a weird article that's microanalysing language in Heroku's blog posts. I mean times are such that pivot-churn is becoming business as usual for most outfits these days so I wouldn't put any stock on C-Suite verbiage.

Heroku has been going downhill ever since Salesforce bought them.

  • Actually the opposite: they came into their prime after the acquisition. Probably not due to Salesforce, but still.

  • I think the downhill slide started when they introduced the "Private Space Peering". It is a wrapper on top of AWS VPC, but it was something like $1000 a month several years ago. It also was gating larger instances and other important features.

    So few people used it. I guess this provided a negative signal to their management about the adoption rate of new features. And then everything eventually just died.

  • It’s just in coma, slowly dying away on a respirator. Some relatives irrationally keep paying the hospital to keep the patient alive, but the doctors just wait until they can finally pull the plugs and use the bed for someone with actual chances of survival.

I think its impossible for the Herokus and the digital oceans of the world to survive in the cloud world. They might be able to create better experience for customers but noone can match the networking that AWS, GCP and Azure can provide. Low latency will always win over better developer experience.

  • DigitalOcean is the Arduino of cloud.

    True, it can't compete with AWS/GCP/Azure if you're large scale. But most of us are not large scale, we just need a no frills experience instead of dealing with 27 nested panels just to spin up a VM.

  • Heroku runs on AWS though, doesn’t it? They just package it.

    I don’t think it’s impossible for them to survive. Salesforce bought them more than 10 years ago and did little to support growth of Heroku. And yet they’re still around and people still ask „is there something new with comparable customer experience?” because they don’t mind paying more

  • on the other hand modern tech stacks can process insane amounts of req/s for typical websites/services in a single shared vserver core. not your 2010 ruby snoozefest anymore. plus I can't even remember when a few decade old droplets needed anything from me and still host some things just fine with zero issues or friction or nagging at all. DO is the number one pick for me in 2026 still when the problem fits a droplet style deployment, full stop.

  • I've never found cloud anything to beat the speed (and price) of a well placed server.

    DO has always been a bit rich for my blood though, and even a low cost hetzner VPS has less cores than I remember seeing at the same price a decade ago. I could be wrong there though I usually use Vultr for their SYD region.