Comment by dghlsakjg

If his inability to access a ticket on a smartphone has anything to do with an illness, or physical/mental impairment - say, age related cognitive decline - it is exactly what the law is for. The tweet is vague but he says it is too difficult for him which sounds like a physical or mental issue. It doesn’t sound like he is asking for anything but to be able to use his tickets.

I’m actually not convinced that ADA “abuse” is a problem. I once had to do an urgent web redesign nbecause someone who was “abusing” the system with dozens of lawsuits. It’s actually dead easy to get out of an ADA lawsuit: you just provide a reasonable accommodation. In our case it forced the corporate decision makers to prioritize making the site accessible. We provided a temporary disability assistance hotline, and got the site compliant. The lawsuit was dropped, now EVERY disabled person is better served because one “abusive” litigant was trolling for settlements. It doesn’t really matter if the plaintiff actually had a disability that made it impossible to use the site, at the end of the day, it forced a change that needed to happen.

If this gentleman used the ADA inappropriately to get paper tickets, it would set up a process and precedent for other people who have disabilities that preclude smartphone use regardless of his own condition. Sounds like a win to me…