← Back to context

Comment by simgt

5 days ago

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has.

We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

14 comments

simgt

Reply
ValentineC  5 days ago

> We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions.

Anthropic seems to have adopted the toxic Google mentality of "good enough product, barely any customer support" despite being one of the entities that can crack this.

  • stingraycharles  5 days ago

    Yeah this would make a lot of sense to crack, given that customer support must be a huge potential revenue stream for them. Starting by fixing their own support would make sense, given that it’s a relatively limited in scope.

sassymuffinz  5 days ago

Absolutely, the world changing near AGI capable of PHD reasoning and imagination just cannot possibly be trusted to decide on a refund. They'll let it choose a target for a Tomahawk missile but the real problem would be giving it the decision to refund a few bucks. The broligarchy care less about collateral damage in war than they do about refunding someone's $20/mo sub.

  • DaedalusII  5 days ago

    hmm, if i give customer refund i can make less paperclips

    if i target tomahawk missiles the government will give me money and i can make more paperclips

    effective paperclipism strikes again

RobRivera  5 days ago

Who keeps claiming these models are meant to replace engineers?

  • munk-a  5 days ago

    OpenAI, xAI, Anthropic, Google, MSFT, Spotify, Duolingo and NVidia - those are the ones that come immediately to mind. They're either selling the AI (or the tools to make the AI) or hoping against all hope that they're on the right side of bubble history.

    If we soften the claim to "increase engineer productivity" I think something like 70% of engineers would also agree. If you tack on "if applied wisely" then you'll probably be up to 95% of engineers