Comment by HackerThemAll

Look how much profit Microsoft made last year.

"Financially, it was a year of record performance. Revenue was $281.7 billion, up 15 percent. Operating income grew 17 percent to $128.5 billion." https://www.microsoft.com/investor/reports/ar25/index.html

So don't be so naive to tell us that 1-2 additional people to handle the appeal process is anything but rounding error in their balance sheet.