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Comment by stavros

5 days ago

I have a few customers like that. They sign up, forget about it, then they see it on their statement and issue a chargeback. Not only do they get their $20 back (that they very willingly signed up for), but I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund.

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stavros

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ValentineC  5 days ago

> I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund.

I've seen some businesses send a pre-billing email telling customers that they'll be charged on a certain date, so that customers have time to cancel if they want.

Cloudflare does that for domain renewals, sending out emails 30 and 60 days before.

Of course, there are also some businesses that hope that customers forget that they're subscribed, so that there's breakage.

  • markdown  4 days ago

    > Cloudflare does that for domain renewals

    That's just standard. Every domain registrar/vendor does this.

  • stavros  5 days ago

    Mine is a one-off payment :( They just forget they paid for it, plus the company name isn't the same as the app name, so they just go "welp, someone must be stealing from me!" and request a chargeback.

    • mootothemax  4 days ago

      Completely by accident, I have a setup that sends a pdf invoice to customers a couple of days after the sale. I’m pretty sure it’s a stripe option I must’ve misclicked.

      Anyway- turns out that on the rare occasion someone’s had an issue, this gives them a really easy mechanism to write to me and tell me about it. They let off their steam in the email and then we make things good together. (Yet another reason why I always oppose noreply email addresses)

      I still don’t know what or where the setting is, mind.

      2 replies →

    • xyzzy_plugh  5 days ago

      Anecdotally I helped a client entirely eliminate their chargeback rate by creating a new subsidiary named directly after their product, so that the billing line item was obviously the product. They also saw a slight increase in inbound sales, which surprised me.

      2 replies →