Comment by bombcar
3 hours ago
They also had an agreement with the post office to register the disk as returned the moment USPS scanned it.
3 hours ago
They also had an agreement with the post office to register the disk as returned the moment USPS scanned it.
We also (I worked there at the time) had software that basically said, "Joe watches all of his disks every weekend and drops them in the mail on Tuesdays, let's just assume he's going to do that and ship his new disks Monday morning". And other such predictions.
If you had a very regular viewing behavior you could have your new disks the same day as you shipped your old ones. To the customer, it was magical.