The quantitative ux research team at Google was created for exactly this problem: a service which became popular before the right metrics existed, meaning metrics need to be derived first, then optimized. We would observe users (irl), read their logs, then generate experiments to improve the behavior as measured by logs, and return to see if the experiment improves irl experiences. There were not many of us and we are around :)
I worked with Boris in the past and in my experience, Boris cares deeply about the customer. I'd vouch that Boris really cares about the issue people are running into.
Cool, are you going to be transparent and explain the metrics and costs as a postmortem? And given the inability to actually audit what you produce, why should we trust Anthropic?
HN sometimes talks about pathological customers who will never be happy. Boris is probably the single best rep in the community, possibly ever.
The way your tone and complaints come across reminds me of this. As a paying customer ($5k spend per month in my corporate job), I’d rather anthropic keep doing what they’re doing — innovating and shipping useful stuff at blinding speed — and not index on your feedback. I think the tradeoffs they would cost far outweigh the consequences.
I am sorry you feel this way, but the reality of the situation is there is zero reason to trust anything Anthropic or Boris says. They have no legal liability or obligation to tell the truth, besides brand risk, which to people like you is mitigated for a single person to show up, post, and thats it.
The quantitative ux research team at Google was created for exactly this problem: a service which became popular before the right metrics existed, meaning metrics need to be derived first, then optimized. We would observe users (irl), read their logs, then generate experiments to improve the behavior as measured by logs, and return to see if the experiment improves irl experiences. There were not many of us and we are around :)
I worked with Boris in the past and in my experience, Boris cares deeply about the customer. I'd vouch that Boris really cares about the issue people are running into.
“ Hello. My name is Mr. Sirob,”
https://amphetamem.es/meme/?id=the-simpsons_04_12_89×ta...
Yet he vibe slops the code that the customer has to use.
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Google products ux is widely acknowledged to be a steaming pile of shit though, so I am not sure you should follow their example.
Many of the metrics they use are obviously actively user hostile.
Thank you
Hopefully yourself, and not via your ai tools.
Cool, are you going to be transparent and explain the metrics and costs as a postmortem? And given the inability to actually audit what you produce, why should we trust Anthropic?
HN sometimes talks about pathological customers who will never be happy. Boris is probably the single best rep in the community, possibly ever.
The way your tone and complaints come across reminds me of this. As a paying customer ($5k spend per month in my corporate job), I’d rather anthropic keep doing what they’re doing — innovating and shipping useful stuff at blinding speed — and not index on your feedback. I think the tradeoffs they would cost far outweigh the consequences.
> Boris is probably the single best rep in the community, possibly ever.
That’s a tall claim. When you say “the community”, what exactly are you referring to?
Dang man, chill.
Man, expecting the minimal from companies who are supposed to deliver a pro... there is no SLA for any this, so you are right.
Also, why is there no SLA?
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It's incredible that Boris is here on HN being open and sharing an issue they don't fully understand yet, and offering a possible workaround. CTFO.
Thank you Boris.
I am sorry you feel this way, but the reality of the situation is there is zero reason to trust anything Anthropic or Boris says. They have no legal liability or obligation to tell the truth, besides brand risk, which to people like you is mitigated for a single person to show up, post, and thats it.
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Dude is on hacker news on a Sunday. half the GDP of the world is competing with him. What metrics would you like to see?
An enforceable SLA with the services that Anthropic offers rather than putting an employee to respond to things on Sunday.
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