Comment by Ucalegon
17 hours ago
Cool, are you going to be transparent and explain the metrics and costs as a postmortem? And given the inability to actually audit what you produce, why should we trust Anthropic?
17 hours ago
Cool, are you going to be transparent and explain the metrics and costs as a postmortem? And given the inability to actually audit what you produce, why should we trust Anthropic?
HN sometimes talks about pathological customers who will never be happy. Boris is probably the single best rep in the community, possibly ever.
The way your tone and complaints come across reminds me of this. As a paying customer ($5k spend per month in my corporate job), I’d rather anthropic keep doing what they’re doing — innovating and shipping useful stuff at blinding speed — and not index on your feedback. I think the tradeoffs they would cost far outweigh the consequences.
Dang man, chill.
Man, expecting the minimal from companies who are supposed to deliver a pro... there is no SLA for any this, so you are right.
Also, why is there no SLA?
because there isn't one and people still paid for it.
My clients demand one, so there is one.
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Because this is ultimately a beta service. The whole industry is.
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It's incredible that Boris is here on HN being open and sharing an issue they don't fully understand yet, and offering a possible workaround. CTFO.
Thank you Boris.
I am sorry you feel this way, but the reality of the situation is there is zero reason to trust anything Anthropic or Boris says. They have no legal liability or obligation to tell the truth, besides brand risk, which to people like you is mitigated for a single person to show up, post, and thats it.
You should work at these companies and understand they have good intentioned employees otherwise they’d rarely pass the cultural interviews plus background checks plus backchanneling. Have a bit more faith in the employees
What truth do you believe you are not being told, exactly?
lol it is _way_ too easy for people to talk like this behind a computer screen.
Dude is on hacker news on a Sunday. half the GDP of the world is competing with him. What metrics would you like to see?
An enforceable SLA with the services that Anthropic offers rather than putting an employee to respond to things on Sunday.
>> rather than putting an employee to respond to things on Sunday.
Maybe just maybe they didn’t put him here, rather he just a normal guy who reads HN, who is passionate about his role, and is here on his own time.
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You can get a SLA and ZDR by choosing one of the Claude partners (eg on Bedrock)
https://platform.claude.com/docs/en/build-with-claude/api-an...
Then you should offer to pay them for one. I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price.
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Boring corporate Ai will surely come, but hey, lets enjoy the wild west while it lasts. I am grateful to see Boris come here to address problems people face. I 100% sure nobody is making him - he has one of the coolest jobs in the world.
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