Comment by stevenae
16 hours ago
The quantitative ux research team at Google was created for exactly this problem: a service which became popular before the right metrics existed, meaning metrics need to be derived first, then optimized. We would observe users (irl), read their logs, then generate experiments to improve the behavior as measured by logs, and return to see if the experiment improves irl experiences. There were not many of us and we are around :)
I worked with Boris in the past and in my experience, Boris cares deeply about the customer. I'd vouch that Boris really cares about the issue people are running into.
“ Hello. My name is Mr. Sirob,”
https://amphetamem.es/meme/?id=the-simpsons_04_12_89×ta...
Yet he vibe slops the code that the customer has to use.
Anthropic can't win in this case.
They don't use Claude Code, they get accused that they don't even trust it themselves.
They use Claude Code, they get accused the code is shit because it's slop.
I think dogfooding is known to be a legitimate approach here.
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Google products ux is widely acknowledged to be a steaming pile of shit though, so I am not sure you should follow their example.
Many of the metrics they use are obviously actively user hostile.