Comment by otterley
17 hours ago
As both an attorney and SRE, I understand what an SLA is. And you can absolutely get an SLA when you buy cloud services from many vendors, including AWS. Some vendors provide it at all price points; others include it at higher service tiers, without complex negotiations needed at all. And, yes, if it’s not on the menu, you may need to negotiate one. But you can’t conclusively say “they don’t offer one” unless you’ve actually gone to the company and asked.
https://aws.amazon.com/legal/service-level-agreements/
https://trailhead.salesforce.com/content/learn/modules/slack...
https://support.atlassian.com/subscriptions-and-billing/docs...
Before you casually accuse someone of not knowing what they’re talking about, first make sure you’re on firm ground yourself.
It seems like you could save a lot of time and confusion by talking about the SLA that you pay for from Anthropic instead of establishing your bona fides by posting links to various unrelated companies’ SLA pages.
Like how was your experience negotiating your SLA with Anthropic? What ballpark are you paying for the SLA with Anthropic that you have in place? How many 9s does your Anthropic SLA cover? Obviously you haven’t posted a half dozen times in this thread about how Anthropic by nature of existing offers SLAs without any knowledge of that, so some simple stuff about your SLA with Anthropic would be helpful.
I make no unqualified claims as to whether Anthropic offers an SLA. I never did. But I do know that it's unreasonable to claim they don't when you didn't even take the steps to conclusively determine it for yourself.
As I said: "I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price."
Oh, well in that case, if posting URLs counts as proof of… something, there doesn’t appear to be any SLA page anywhere in their sitemap. https://www.anthropic.com/sitemap.xml
Maybe it is just common for enterprise SaaS businesses to offer SLAs without having a page about it though. Something like that could possibly be unjustifiably burdensome as well because it’s not like they could just type “make a page about how we offer SLAs” and have it magically appear
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