Comment by jrflowers
14 hours ago
It seems like you could save a lot of time and confusion by talking about the SLA that you pay for from Anthropic instead of establishing your bona fides by posting links to various unrelated companies’ SLA pages.
Like how was your experience negotiating your SLA with Anthropic? What ballpark are you paying for the SLA with Anthropic that you have in place? How many 9s does your Anthropic SLA cover? Obviously you haven’t posted a half dozen times in this thread about how Anthropic by nature of existing offers SLAs without any knowledge of that, so some simple stuff about your SLA with Anthropic would be helpful.
I make no unqualified claims as to whether Anthropic offers an SLA. I never did. But I do know that it's unreasonable to claim they don't when you didn't even take the steps to conclusively determine it for yourself.
As I said: "I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price."
Oh, well in that case, if posting URLs counts as proof of… something, there doesn’t appear to be any SLA page anywhere in their sitemap. https://www.anthropic.com/sitemap.xml
Maybe it is just common for enterprise SaaS businesses to offer SLAs without having a page about it though. Something like that could possibly be unjustifiably burdensome as well because it’s not like they could just type “make a page about how we offer SLAs” and have it magically appear
Not everything a business might be willing to do is listed on their public website.
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