Comment by cosmic_cheese
3 days ago
From what I've seen many efforts to replace roles such as customer service with AI are being rolled back or downscaled due to intolerably high error rates and general incapability. While these segments won't come out unscathed I don't think the actual impact will end up being as severe as feared.
I believe that too. Broadly, I’m agreeing with the parent comment—AI can’t be causing long-run layoffs and be worthless.
You're apparently assuming that AI related layoffs are rational, based on those making the decisions having good information about what their own organizations are achieving with AI.
I think this is far from the truth. In many companies AI has become a religion, not a new technology to be evaluated and judged. Employees are told to use AI, and report how much they are using, and all understand the consequences of giving the wrong answer. The CEO hears the tales of rampant AI use and productivity that he is demanding to hear, then pats himself on the back and initiates another layoff. Meanwhile in the trenches little if anything has actually changed.
> assuming that AI related layoffs are rational
Nope. I’m saying if firms lay off on the assumption of AI gains that never come, they’ll be beaten by firms who don’t.
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