Comment by hvb2
17 hours ago
Sure, and the reason he is is because he DOES check stuff like this before sending it out.
Top leaders excel because they assemble a team around them they trust. You can't do everything yourself, you need to delegate. And having people in those positions also means you shouldn't be acting alone or those people will not stick around
I disagree. In a crisis, a leader should take the lead and make decisions. If he/she is not able to that on their own, they are in the wrong place.
Now I will agree that there are many executives like the ones you describe. But they are not top leaders.
So you’re telling me a CEO must also be a practicing lawyer? Because any other option is how you guarantee your company gets sued into oblivion.
First of all, I would expect a top leader to be prepared for scenarios like this (including templates of customer communication).
And yeah, I would expect a CEO to have enough legal knowledge to handle such a situation (customer communication) on his own.
But I also have to mentioned that I'm not in the US. Not every country has the litigation system of the US where you can basically destroy a company because you as the customer are too dumb to not spill hot coffee over yourself.
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