Comment by lelanthran

> Managers ask detailed questions about the IC’s tasks and priorities

I've told the various teams that I wouldn't have to phone anyone if they updated the ticket. When I see a ticket that has not been updated for 2 months, there's no way I'm not phoning the assigned person.

Problem is that, even when I was a f/time IC, we hardly ever update the ticket unless we feel we have made progress. An update saying "Chased bug with no success $TODAY, requested $SENIOR to consult with me on this" feels like a worthless ticket update, but from the client's PoV, this is valuable info - it means that it hasn't dropped off our radar, we haven't forgotten about it, etc.