Comment by plumbees

Based on other comments in the thread but not any direct reply to mine. I would also express that I was surprised when a coworker of mine complained that nobody read message boxes we put up to help the user. It was my first corporate job and I had already learned and ingrained from my experience at a small office that nobody reads technical instructions either. That alas also requires training. Usually by having the documentation open and doing exactly what is written with them watching, or with them doing (better). (Helps reveal gaps in documentation such as, Oh most users don't know how to traverse a file system, let alone what one is... how?, It's an analogy to office filings which they did everyday? why??? I never understood but, alas I've never been able to teach somebody who doesn't understand the file system, the file system.... my weakness)