Comment by marcus2026

More for the review thread;

I was really sold on the idea of a repairable laptop and the Linux support was excellent. I like the laptop a lot and it happily replaced the old-skool Macbook that had served me so well over the years.

However, I had a screen die on me and that's when I found that their product support was truly appalling (even worse than Apple!) - They took ages to reply and then asking endless irrelevant questions in a very arrogant tone (version of BIOS, operating systems etc) - in the end, I gave up and bought the replacement screen myself.

I'll buy a Thinkpad next time.