Comment by embedding-shape

> Is it not sufficient to employ good engineering and design practices?

It's not that it's insufficient, new developers, product people and designers literally don't know how to make tasteful and useful decisions without first "asking users" by experimenting on them.

Used to be you built up an intuition for your user base, but considering everyone is changing jobs every year, I guess people don't have time for that anymore, so literally every decision is "data driven" and no user is super happy or not anymore, everyone is just "OK, that's fine".