Comment by reaperducer

You're describing a different problem.

Bug fixing absolutely gets taken care of immediately, and our customers are very active in telling us about them through these strange new feedback mechanisms known as "e-mail" and "a telephone."

But we don't spy on people to fix bugs.

Nothing that the big tech "telemetry" is doing is about bug fixes. In the article we're all talking about the spying that Microsoft proposes isn't to fix bugs. Re-read what it wrote. It's all for things that may not appear for weeks, months, or years.

And to think that a trillion-dollar company like Microsoft can't figure out how, or doesn't have the money available to scale real customer feedback is just sticking your head in the sand and making excuses.

Microsoft doesn't need people to apologize for its failure.