Comment by skydhash

> Large amounts of time before getting feedback […]inaccurate data (biases in perception) instead of measurable reality.

I think perception is more valuable because that is the only way of measuring frustration with the UX of the software. Something may be used a lot, but is painful to everyone.

> You might not control the processes and approvals needed to do that in a non-startup environment

In such environment, it’s often true that features are governed by third parties as well. You collect telemetry, but have no say in what user will get and experience.

> Culture of not collecting client side data also often comes together with a culture of not collecting server side data properly either

I strongly doubt that. We have way more tools for collecting data on servers than on doing telemetry.

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As a user, I essentially want my software to stay the same as long as possible. If I really need a new feature or am struggling with a bug, that’s when I contact the developers. If the developers are dogfooding their own software, new feature can be quite a delight especially when their profile is similar to yours.

But telemetry driven development is how you get features no one asked for.