Comment by thwarted

> Or you can look at the analytics, which tell you everything you need to know immediately, always up to date, with perfect precision.

Analytics do not tell you everything you need to know immediately. The analytics may say that no one is using a given feature, but they don't necessarily tell you why. Maybe they don't use it because they're not aware of it, marketing is presenting it wrong, or sales isn't selling against it. Maybe they've tried to use it and it doesn't work for them and they never tried it again. Maybe the call to action to bring them to it doesn't work or directs them wrong. Maybe it gets used by 1% of the users who happen to be power users. You might look at that 1% and conclude that it's not getting enough use to warrant supporting it or keeping it around.