Comment by munk-a

20 hours ago

Pointing at their terms of service will definitely be the instantly summoned defense (as would most modern companies) but the fact that SaaS can so suddenly shift the quality of product being delivered for their subscription without clear notification or explicitly re-enrollment is definitely a legal oversight right now and Italy actually did recently clamp down on Netflix doing this[1]. It's hard to define what user expectations of a continuous product are and how companies may have violated it - and for a long time social constructs kept this pretty in check. As obviously inactive and forgotten about subscriptions have become a more significant revenue source for services that agreement has been eroded, though, and the legal system has yet to catch up.

1. Specifically, this suite was about price increases without clear consideration for both parties - but the same justifications apply to service restrictions without corresponding price decreases.