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Comment by cmrdporcupine

19 hours ago

They gained that ability to tune settings and then promptly used it in a poor way and degraded customer experience.

That’s what we see.

It may be (but I wouldn’t know) that some of other changes not covered here reduced costs on their side without impacting users, improving the viability of their subscription model. Or maybe even improved things for users.

I’d really appreciate more transparency on this, and not just when things fail.

But I’ve learned my lesson. I’ve been weening off Claude for a few weeks, cancelled my subscription three weeks ago, let it expire yesterday, and moved to both another provider and a third-party open source harness.