Comment by daveoc64

>My overall feel is that people underestimate the complexity of the systems at Anthropic and the chaos of the growth.

Making changes like reducing the usage window at peak times (https://x.com/trq212/status/2037254607001559305) without announcing it (until after the backlash) is the sort of thing that's making people lose trust in Anthropic. They completely ignored support tickets and GitHub issues about that for 3 days.

You shouldn't have to rely on finding an individual employee's posts on Reddit or X for policy announcements.

That policy hasn't even been put into their official documentation nearly one month on - https://support.claude.com/en/articles/11647753-how-do-usage...

A company with their resources could easily do better.