Comment by Animats

The question is, when it screws up, who gets blamed, and who pays. If it's the customer, and you can afford to lose a small fraction of customers, it may be worth it. It's just another form of crappy customer service. If it's internal, and it's all output, no input, and the internal organization doesn't really need that info that badly, that might work out.

But give it the authority to do something and there's real trouble.