Comment by andyjohnson0

They can't fix it because the thing that they need to fix it is the thing that doesn't work. /s

But seriously: while I don't use Claude, this issue of perceived unreliability seems to be approaching the point of existential risk for Anthropic. Whats the theory about why they're struggling? Compute capacity? Load? Lack of focus on SRE?

Put it another way: is their downtime due to something fundamental about serving inference, or just bad engineering choices? Given their resources, it seems astonishing.