People don't like the phrase enshittification, but the process Doctrow describes is so accurate (serve the users, then serve business customers at the expense of users, then serve the platform at the expense of users and business customers) it's hard not to see it everywhere. Phone platforms fit the template exactly, sadly.
People don't like the phrase enshittification, but the process Doctrow describes is so accurate (serve the users, then serve business customers at the expense of users, then serve the platform at the expense of users and business customers) it's hard not to see it everywhere. Phone platforms fit the template exactly, sadly.