Comment by gen220
15 hours ago
In their defense, they dramatically "over"-report sev-2/3's (things like, avatar urls are not loading in saudi arabia), which makes their cumulative uptime look much worse than it is.
If you filter for major/critical outages, their uptime of core services in trailing 12 months all have two 9's.
https://isgithubcooked.com/?severities=major.critical
Also, a huge part of their cumulatively-bad availability story is copilot, which is a functionality (LLM inference) that most organizations have struggled to get two 9's of availability in for the last 9 months.
As someone who relies on it for all of my workflows at a normal job, core functionality issues result in me not being able to get work done on at least a weekly basis reliably at this point, and it's been that way for months.
The things aren't profile pictures not loading in saudi, they're botching merge jobs, git/api operations being down, pull requests not loading, etc. And that's on top of the plethora of UI bugs that have been pervasive for years that aren't blocking functionality.
This. I feel like there should be a developer uptime index that measures these things that we use every work hour.
And it should not depend on their status page which seems to take a while to catch up when there's an actual outage.
Two 9’s? You have to work pretty hard to do that badly. That’s like bragging you graduated with a C average from Harvard after your father endowed a chair to get you in.
Given GitHub has become a utility service globally this should be frankly worrisome to everyone let alone the developer community actively using it. It’s intertwined into many things now beyond simply source code hosting and PRs. And I am surprised GitHub leadership is ok with the state of things. Having worked at a lot of 5-6 9’s shops, this would have been all hands on deck, all roadmaps paused, figure it out or perish sorts of stuff.
Oh yea I'm not trying to defend it as amazing or tolerable, just clarifying the actual benchmark/reality of their performance!
I think at least three 9's would be the baseline. But I'm also sympathetic that they had a *post-exit* scaling of write volume of like, idk, 1000x???
Very few orgs would survive that kind of scale and retain three 9's.
That is a much more reasonable look, I am glad you alleviated our wor-
Why is the graph more dense on the right side?