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Comment by jorvi

20 hours ago

I have this vs. a TV webshop in The Netherlands that stiffed my parents because their €430 TV broke and the warranty was expiring in a few months.

Anytime anyone in my social circle asks for a TV recommendation, I specifically tell them not to order from that shop, explaining they have a habit of stiffing people on warranties. I also tell those people to tell anyone they know not to order from there. I do the same whenever TVs in general or that webshop comes up on Tweakers, the biggest Dutch tech site.

I've been at it for quite some years, and roughly estimating it's costing them ±20 TV sales a year, averaged €650 per TV. That's €13.000 in lost sales per year. Working my way towards €100k cumulative, at which point the score feels settled.

Losing €100k in sales over not honoring the warranty on a €430 TV. A nice, solid x233 loss multiplier :)

If you have a vindictive streak in you, see this as your clarion call. You can cause some real cost to a company's bottom line with relatively little effort. And the more of us do this, the worse the pain gets for crappy companies.

4 comments

jorvi

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andybak  20 hours ago

> was within a few months of an expiring warranty

A few months inside or a few months outside?

Because that seems to determine who's being unreasonable in this.

  • jorvi  20 hours ago

    Oh, I meant within! I guess that is ambiguous, I figured within = inside, and outside = expired. I'll edit.

    Honestly what really egged me on was that I told them I might take them to small claims, and their response was sending a bunch of small claims cases they won.