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Comment by WarmWash

5 hours ago

Tangential side story, but an interesting one none the less.

I was a food delivery driver back in the mid 00's to the mid teens. Early on, GPS was rare and expensive, so to do deliveries and do them effectively, you had to be able to read a map and mentally plan out efficient routes from the stochastic flow of orders coming out.

This acted as a natural filter, and "delivery driver" tended to be an interesting class of people, landing somewhere in the neighborhood of "lazy genius". Higher than average intelligence, lower than average motivation.

Then when smartphones exploded in the early 10's, the bar for delivering fell through the floor, and the job became swamped with people who would be best identified as "lazy unintelligent". Anyone who had a smartphone and not much life motivation was now looking to drive around delivering food for easy money.

Not saying the job was ever particularly glamorous, but it did have a natural mental barrier that tech tore down, and the result was exactly as one would predict. That being said, I'm not sure end users noticed much difference.

> That being said, I'm not sure end users noticed much difference.

I have friends who order a lot of DoorDash and UberEats and they complain constantly about how awful the delivery service is.

The problem isn't that they haven't noticed, it's that they keep paying for the terrible service, even as the price goes up.

  • Sums up pretty much how offshoring works on our industry.

    There are cool people on the other side as well, unfortunately those aren't usually who get assigned unless escalations take place.

    Most shops are built based on juniors that need to build enough curriculum to go elsewhere as soon as they get some scars.

    Yet not only those projects keep coming, now plenty managers dream about replacing those juniors with agents.

I love this anecdote. It highlights what our industry continues to forget: The end user doesn't care.

Don't get me wrong, tech is why I am here. But if it works, Alice and Bob don't care one bit about how the product exists.

  • That is why Alice and Bob get Electron apps, Webviews on mobile, mostly coded by offshoring teams.

  • > The end user doesn't care.

    well, they think they don't. until their pii gets leaked all over the internet because whoops our s3 bucket was publicly accessible, or until the service goes down because whoops our llm deleted the prod db...

    • PII leaks are normalized now. Most people aren't even aware, or just shrug "oh well" and head to the app store to download the latest gacha game or whatever.