Comment by miyoji
1 hour ago
> That being said, I'm not sure end users noticed much difference.
I have friends who order a lot of DoorDash and UberEats and they complain constantly about how awful the delivery service is.
The problem isn't that they haven't noticed, it's that they keep paying for the terrible service, even as the price goes up.
Sums up pretty much how offshoring works on our industry.
There are cool people on the other side as well, unfortunately those aren't usually who get assigned unless escalations take place.
Most shops are built based on juniors that need to build enough curriculum to go elsewhere as soon as they get some scars.
Yet not only those projects keep coming, now plenty managers dream about replacing those juniors with agents.