← Back to context

Comment by LexGray

20 hours ago

There may be one or two good examples of companies who do not depend on dark patterns to keep subscriptions, but plenty of the big names are associated with absolute horror stories of numerous hour long phone calls fighting retention specialists to get a service canceled.

For me the ease of seeing what subscriptions I have in one place with easy cancellation options avoids the stress of trusting companies with PII and credit card info and ever needing to deal with anything over the phone.

That said… making it impossible to sell your product with less than a 30% margin does not seem in line with today’s software and streaming economics. I am not sure the model Apple should adopt, but the current one lacks artistry.