Comment by xp84

Why? Well, The OnStar product has about a 30-year history of doing its main jobs flawlessly. Also, it's a paid product and their flagship product. We exchange our dollars for the product they provide. Simple. Unlike Apple where these are ancillary offerings way outside their core competency.

And I'm OnStar have great margins, because it's basically an insurance product that most customers rarely if ever use. But it's an interesting insurance product because unlike say, car insurance, instead of a claim costing them $10,000-1,000,000 a "claim" costs them maybe 30 minutes of a call center agent's time. Great business to be in.

But all that works in my favor. It's a good deal for me because it might save the life of me or someone I love and I can easily afford it. And they have every incentive to preserve their reputation, such as by not replacing the operator with a chatbot who wants to offer me directions to the nearest Chevron™ when I've rolled off the road into a canyon.