Comment by thot_experiment
1 day ago
Noctua is one of few companies that has not broken my trust (yet). They promise me a really good fan, they're ten toes in on the promise and they have yet to fail to deliver.
1 day ago
Noctua is one of few companies that has not broken my trust (yet). They promise me a really good fan, they're ten toes in on the promise and they have yet to fail to deliver.
My fan broke after five? years of near 24/7 use. Customer support was very easy to reach. They sent me a new one after I sent some serial numbers as proof. They asked me then to break off a blade, and a picture of it so I didn't have to sent it back.
I get why. But that still seems wasteful
But would it be more wasteful than shipping a parcel with broken equipment?
If the old one could still be used, they shouldn’t send a new one anyway.
3 replies →
Anecdotally, when my Xtrfy MZ1 mouse cable started shorting 5V to ground, they required a similar process (cutting the cable) before sending a replacement.
This was their response when I asked why: > Yes this policy was put in place because there was multiple instances of people reselling their faulty products after receiving a replacement.
> The secondhand buyers then reached out to us, let down to have received a broken product.
I'd imagine it's a similar reason for Noctua.
It’s a chilling effect on folks that buy one noctua fan and want to get another free one by claiming the first one is broken.
Yeah, their products are expensive but every one of them proved high quality and reliable.
They have many dedicated fans, both mechanical and biological.