Comment by felix0id_san

Location: Remote (EMEA hours)

Remote: Yes

Willing to relocate: No (currently relocating to Europe)

Technologies: L1/L2 Support, Zendesk, Intercom, Linux, FastAPI, PostgreSQL, Docker, Web3/Crypto

Email: felix0idsan@gmail.com

I’m a tech-savvy L1 Support / Live Chat agent looking for a stable position to clear your ticket queues so your developers can actually code. I don't just copy-paste macros. I have hands-on experience building backend systems, which means when a user reports a bug, I can check the logs, read the API responses, and escalate a clean, actionable report to your engineering team instead of a vague complaint. I also have personal trading experience, so I understand market mechanics, margin, and liquidations, and can handle panicked Web3 users without freezing.

Total transparency: I heavily use AI as a data processing and "vibecoding" tool to parse massive logs, structure logic, and work 3x faster. I'm a native Russian speaker relocating to Europe, with B2 English. I don't mind the grind, the routine, or angry customers. My rate is $15/hr, and I'm open to USDT payments. If your support queue is overflowing, send me an email and let's get to work.