Comment by everdrive
1 day ago
>If they have custromer feedback and focus groups like they mention how did it happen in the first place?
This is part of the modern UI paradox. Never before has UI and UX gotten so much attention, and logging, and tracking, and research, etc. But of course with all that additional attention UI and UX is generally getting worse over time. I have my theories why, but I'd bet they're paying for decent talent here and are coming to the wrong conclusions.
They aren't doing all that research to make their product better for you, they're doing it to make their product better for them. Those metrics help them design to keep you on [platform] for as long as possible, consuming as much [product] from [company] as possible. It benefits them to be easy to do the things they want (buy something or view ads) and hard to do things they don't want you to do (leave, change settings, generally take any kind of control)