Comment by bonestamp2

I assume it makes you a loyal customer when upgrading/replacing equipment too... knowing what to expect and that you're going to have all of that support.

So many product companies fail to think about that -- they're all thinking about this quarter and very few take a long term approach and really try to have customers for life. They all say that want that of course, but too few are really committed to it. There are a few brands that I buy that are committed to quality, and they usually cost more (initially, but probably not in the long run). I'm fine paying more know that they really tried to do their best and didn't let nickels and dimes get in the way of an otherwise great concept.