Comment by chromacity
8 hours ago
Another reason why I often skip them is that for "tech" products, the tours almost never cover how I want to use the product. Instead, they tell me how the vendor wants me to use the product.
Browsers are especially notorious for this. When I get a tour for a new feature, it's almost always just some new, tacked-on junk to disable. "Check out our bundled VPN", "Use Copilot to shop for socks", "You now have more privacy choices" (meaning we opted you into some invasive data-collection feature). I just want to browse the internet.
Yep. And ironically, the most complex software I use - IntelliJ and davinci resolve - don’t have any onboarding at all. They’re great! The makers of resolve have some excellent video tutorials on their website and a manual that is many hundreds of pages long. But it’s up to you to search that stuff out.
Yeah instead of making some crappy onboarding tour, the time is better spent improving usability/discoverability of features.
So many programs still don't have a feature where yoy can just search for the menu option you need rather than going through 10 menus.
agree with your points, but damn, resolve has some strange UI patterns / key combos etc compared to other software i've used.
maybe if you're a video editor coming from years within the field, the metaphors make sense? for me, having mostly done audio stuff, it was a bit of a journey.
i dont think an onboarding thing would be the solution, though
Well, exactly. How are the KPIs on the new feature they shipped going to meet target unless they add a user nudge toward desirable behavior?