Comment by sciencejerk

My family (unfortunately) uses InstaCart and probably 15% of items are a shitty "replacement" "not what I wanted". For time sensitive items, having the shitty replacement item NOW is better than having to wait for the "item I actually wanted", so we often just accept the inferior product. This is a dark pattern that I could see AI adopting -- it buys tons of cheap crap you didn't want, some of it was right, and you're left with a mess of returns to sort out, esp. if those returns require you to physically take some sort of action like physically returning the item to the store