Comment by t43562

I was a technical team lead/line manager and I watched my team casually ask about what I did all day and then 10 minutes later call me up to spend an hour debugging their code for them. And then the next one called me up to work on theirs... :-)

On the other hand I've had managers just the same - cannot understand why anything is difficult and certainly wouldn't waste their time trying to help you.

It's just people, they're sympathetic or not. Determined or not. They care about the outcome for more than themselves or not.