Comment by austinthetaco
3 hours ago
No other customers asking for the feature is not a signal that its not wanted by many others. Other people suggesting the same thing is a terrible measurement, as suggestions from paying users is already an incredibly small amount of users and some users may just thing it would be nice but not enough to warrant sending in a request. For example: it would be nice if I had a one-click export of my favorites on HN to a markdown. I'm not going to write to them to suggest it because it's not a big deal, but that doesn't mean it wouldn't improve my experience using the the product.
In other words, you’re agreeing with me. Again:
> Those who say the tool needs to have whatever idea they just thought of 2 minutes ago, despite no one else ever having asked for it and it not really making sense.
If no one is bothered enough by the lack of the feature to mention it, then the software doesn’t need it. And you’re ignoring the “and it not really making sense” part. If a feature is well-reasoned and makes sense in scope, I always consider it.
Suggestions from paying users are the only suggestions which have any value, since they represent the type of people who are willing to pay for the software.
If you have users who aren't paying you, there is no reason at all to pay any heed to what they say.